Change email address or password of the hintcatcher user account

As a case worker, you specify the access credentials for your user account when you register your hintcatcher user account. The protection of your access credentials is essential, since without these you will have no access to your user account and thus cannot access the cases in your hintcatcher system. We therefore recommend, among other things, storing the access credentials in a safe place (e.g., in a safe password manager). To protect against data loss, we also recommend that you ensure that at least one additional administrator case worker with case access has joined your hintcatcher system before changing your access credentials. Further important recommendations and information can be found in the article Information on the end-to-end encryption of the hint data.

Change the email address of the hintcatcher user account

To change the email address of your hintcatcher user account, please follow the steps below:

1. In case management, go to the Settings page. There you will find the item Change account email in the Account Settings section.
2. Click Change Account Email.
3. In the following dialog, enter your new email address in the New email address and New email address (repeat) fields and click Change Email Address.
4. You will now be automatically signed out of hintcatcher and redirected to the login screen.
5. From now on, sign in to hintcatcher with your new email address and your existing password.

Change the password of the hintcatcher user account

To change the password of your hintcatcher user account, please follow the steps below:

1. In case management, go to the Settings page. There you will find the item Change password in the Account settings section.
2. Click Change password.
3. In the following dialog, enter your Current password and your New password in the respective input fields and click Change password.
4. You will now be automatically signed out of hintcatcher and redirected to the login screen.
5. From now on, sign in to hintcatcher with your new password.

Summary

You can use the steps described to change the account credentials for your hintcatcher user account. After the change, sign in is only possible with the new access credentials.